Defusing Other's Anger

Awhile back, I had some conflict with a good friend. I really could have handled it better. It got me thinking, “How can I be better at handling and even defusing someone else who is upset with me”? There has to be a better way—better than engaging in defensiveness or other bad habits. I am willing to learn from others who are better at it. Of course, our own mindset and mood going into the conflict can easily play into how well we handle it. If we're already experiencing some fairly negative, hurtful moods and stress, it makes it all that tougher to handle conflict well. Perhaps understanding why people tend to get angry in the first place will help? I've always heard that fear leads

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